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Carnegie on Leaders
A leader's job often includes changing your people's attitudes and behavior. Some suggestions to accomplish this:
  • Principle 1
    begin with praise and honest appreciation.
  • Principle 2
    call attention to people's mistakes indirectly.
  • Principle 3
    talk about your own mistakes before criticizing the other
    person.
  • Principle 4
    ask questions instead of giving direct orders.
  • Principle 5
    let the other person save face.
  • Principle 6
    praise the slightest improvement and praise every improvement. Be "hearty in your approbation and lavish in your praise."
  • Principle 7
    give the other person a fine reputation to live up to.
  • Principle 8
    use encouragement. Make the fault seem easy to correct.
  • Principle 9
    make the other person happy about doing the thing you suggest.
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